Frequently Asked Questions
Everything you need to know about shopping with Official EU Store.
What are the standard shipping times within the European Union?
We offer expedited shipping across all EU member states. Standard delivery typically takes 3-5 business days, while express options are available for 1-2 day delivery depending on your location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and regional payment methods such as Klarna and iDEAL.
What is your return policy for retail goods?
You can return any unused item in its original packaging within 30 days of receipt. Once we receive and inspect the item, we will issue a full refund to your original payment method.
Will I have to pay customs duties on my order?
No, because we ship directly from our warehouses within the European Union, customers located in the EU will not incur any additional customs duties or import taxes.
How can I track my order status?
Once your order is dispatched, you will receive an email notification containing a tracking number and a link to our carrier's portal to monitor your shipment in real-time.
Are the products sold on Official EU Store authentic?
Absolutely. We source all our inventory directly from authorized distributors and manufacturers to ensure that every product sold is 100% authentic and meets EU quality standards.